Refund & Return Policy

At Pizona Clothing, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may return eligible items within 30 days of the original purchase date.

To be eligible for a return, your item must:

  • Be returned within 30 days of the original purchase date.
  • Be shipped using standard mail.
  • Be unworn, unused, unwashed, and in its original condition.
  • Have all original clothing tags and labels attached.
  • Be accompanied by the original purchase receipt or proof of purchase.

Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are defective or incorrect:

  • Undergarments
  • Gift cards
  • Clearance or final sale items
  • Personalized or custom-made products

How to Return an Item

To begin a return:

  1. Contact our customer support team to request return instructions.
  2. Carefully package the item in its original packaging, if available.
  3. Include your original purchase receipt or proof of purchase.
  4. Ship your return using standard mail to the return address provided by our customer service team.

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return requirements.

If your return is approved:

  • Your refund will be processed to your original payment method.
  • Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

Shipping charges are non-refundable unless the return is the result of our error or a defective product.

Exchanges

We currently accept exchanges for items that are defective, damaged, or received in the wrong size or colour due to our error.

If you would like a different size or colour, please contact us. Product availability cannot be guaranteed, and in some cases we may issue a refund instead.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve your request quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and its packaging, if applicable

We will work with you to provide a replacement, exchange, or refund as appropriate.

Late or Missing Refunds

If you have not received your refund after the expected processing time:

  1. Check your bank or credit card account.
  2. Contact your financial institution, as processing times may vary.
  3. If you still have not received your refund, please contact our customer support team.

Contact Us

If you have any questions about our Refund & Return Policy or need assistance with a return, please contact us:

Pizona Clothing

Email: pizonaclothinginc@gmail.com

Phone: +1 437 557 35

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (ET)