At Pizona Clothing, we’re committed to delivering your order quickly, securely, and affordably. Please review our shipping policy before placing your order.

Order Processing

• Orders are processed Monday through Friday, excluding weekends and statutory holidays.
• Orders are typically processed within 1–3 business days after payment has been successfully received.
• During sales events, holidays, or periods of high order volume, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

Shipping Options

We currently offer the following shipping methods:

Canada Post Standard Shipping

• Available for all Canadian orders.
• Estimated delivery time: 3–7 business days.
• FREE on all orders of CAD $99 or more (before applicable taxes and after discounts).
• Orders under CAD $99 will be charged the standard shipping rate calculated at checkout.

Canada Post Express Shipping

• Available for customers who require faster delivery.
• Estimated delivery time: 1–3 business days.
• Shipping charges are calculated at checkout based on your delivery address.

International Shipping

International orders are shipped via Purolator International.

Delivery times vary depending on the destination country, customs processing, and local delivery services. Shipping costs are calculated during checkout.

Please note that international customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country’s customs authorities.

Shipping Confirmation & Tracking

Once your order has been shipped, you’ll receive an email containing your tracking number so you can monitor your shipment from dispatch to delivery.

Please allow up to 24 hours for tracking information to become available.

Shipping Delays

While we strive to deliver every order on time, delivery estimates are not guaranteed.

Delays may occur due to:

• Severe weather conditions
• Postal service disruptions
• Customs inspections
• High shipping volumes
• Carrier delays
• Other circumstances beyond our control

Pizona Clothing is not responsible for delays caused by shipping carriers after your order has been dispatched.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

Pizona Clothing is not responsible for packages delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your shipping information before your order is processed, but we cannot guarantee changes once an order has been shipped.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date.

Please provide:

• Your order number
• A description of the issue
• Photos of the damaged package and item(s), if applicable

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

Contact Us

If you have any questions about shipping or your order, please contact us:

Pizona Clothing

Email: pizonaclothinginc@gmail.com

Phone: +1 437 557 35

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)